New Braunfels Frequently Asked Questions

We assign you a consistent weekly service day (Monday through Friday) based on your neighborhood route, so your technician arrives at the same time each week.

No. As long as our technician has unlocked gate access to your backyard and any pets are kept indoors, we can complete the service and leave a digital checklist.

Yes. All standard chemicals required for weekly sanitation and water balancing (such as chlorine tablets, liquid shock, and acid) are fully included in our monthly rate.

In most cases, you can swim immediately. If we apply a heavy chemical treatment or shock the pool, your technician will advise you to wait 2 to 4 hours before entering the water.

Run your pool filter continuously to capture suspended debris. Empty your skimmer baskets immediately after the storm passes to prevent pump clogging from dirt and leaves.

A light green pool can usually be cleared within 24 to 48 hours. A severely neglected pool with thick algae buildup may take 3 to 5 days to achieve full water clarity.

High summer heat combined with zero sanitizer (chlorine) creates the perfect environment for algae. Pockets of algae spores double in size every few hours once free chlorine is depleted.

Yes, in many cases we can clear the pool chemically without wasting water. However, if the pool has been green for months and has heavy leaf debris, draining is the safest and most sanitary path.

Yes. Green algae itself is not toxic, but it harbors harmful bacteria (like E. coli) and creates slippery surfaces. You should never swim in a green or cloudy pool.

Maintain consistent free chlorine levels (between 2.0 and 4.0 ppm), run your pool pump at least 8 to 12 hours a day in summer, and chemically clean your filter twice a year.

On average, high-quality pool filter cartridges last 2 to 3 years before the fabric fibers stretch out and lose their ability to trap fine dust particles.

Backwashing reverses the water flow to flush out loose dirt from D.E. or sand filters. A full cleaning disassembles the tank to wash off oil, scaling, and deeply embedded debris.

D.E. powder blowing into the pool indicates a torn fabric grid, a cracked top manifold, or a damaged standpipe O-ring inside the filter tank. We can diagnose and replace these parts.

No. Running the system without filter cartridges or grids will allow debris to pass directly into the pump impeller, causing immediate clogs and potential motor burnouts.

A professional pool filter cleaning and pressure validation service typically takes 1 to 2 hours to complete on-site.

A loud, high-pitched screeching or grinding noise indicates worn-out motor bearings. This requires either rebuilding the motor bearings or replacing the motor assembly entirely.

This is usually caused by an air leak on the suction side, a clogged pump basket, a jammed impeller, or a dirty filter. We prime the pump and isolate the block.

Yes. We troubleshoot and repair pool control panels, replace failed relays, reprogram schedules, and install modern smartphone-enabled automation upgrades.